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As patients wait: Provide wi-fi, branded to your practice.Check-in alerts operatory staff: The appointment status in the Dentrix Appointment Book is automatically updated to indicate that the patient has completed the forms and is readyfor the operatory.Self-service consent forms: Forms can be set with required fields that expire after a pre-determined amount of time, ensuring that data is current.At check-in: Replace “old school” paper and clipboard and have patients complete forms on the iPad, which are imported into DENTRIX from the practice Web site or iPad, with a few clicks.Use of an iPad can enhance every part of their experience here from the check-in and required paperwork completion to their entertainment and comfort during any waiting time. Patients cultivate their opinion of your practice in the reception area. It’s called a “smart” device for a reason.It will optimize care and streamline the workflow in every room of your dental practice. From the three-year-old who’s entertained on the plane to the business executive presenting in the boardroom, the iPad and its endless supply of apps have changed the way we play, and it can change the way we work. Smart devices, and in particular the iPad, are allowing dental teams to share information with patients in a more user-friendly, engaging way. It might seem contrary that technology, which is often derided as something that keeps us from genuine face-to-face interactions with others, can help doctors connect with patients. As a result, patients will follow and accept your treatment advice. This creates loyalty as we are developing relationships, and from that, deep mutual trust and respect develops.
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Patients don’t remember necessarily what you said but rather how you make them feel. How do we connect? We ask insightful questions, provide clear explanations, and relate with sincerity. Therefore, “connecting” with patients is key-day in and day out. My stance has always been that we are not in the dentistry profession working with people but rather working with people providing dentistry.